Freeview Re-Tune Help

To all Freeview viewers - due to the changes made to the multiplexes in order to get full coverage for the channel in Wales its possible you may have to re-tune your box in order to continue getting Challenge.

Apologies, this consequence of the infrastructure change was not made clear to the channel by the platform before.

Re-Tuning Your Freeview Box

New channels are launched on Freeview from time to time along with other updates to the service. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers.

Step 1
Press menu on your box's remote control.

Step 2
Now select set-up, installation, update or similar option. If you're asked for a password the default code is 1234 or 0000.

Step 3
Now select the 'first time installation' option (sometimes called 'factory reset', 'full retune' or 'default settings'). Press 'OK' if your equipment asks if it is ok to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

You may find that channel favourites and scheduled recordings are also deleted so check and reset these.

If you are still encountering problems check the instructions for your product on the TV retune website:
http://www.tvretune.co.uk/productmanuals/
or go to: http://www.freeview.co.uk/Help/Retuning-Your-Equipment/How-to-retune-your-equipment